Serenity Ritual Candle

Due to the nature of our products, all sales are final. If an item should arrive damaged or you were sent the wrong item, please contact us to submit a claim.

For all claims, please provide us with your order number. If you received the wrong item please provide us with a picture of the item you did receive including an image of the product barcode. If you received a damaged or imperfect item, please provide pictures of the damaged product including packaging. We will review your request and follow up within 48 hours.

Our shipping department takes extra care in shipping each and every item. All items are shipped either USPS or FedEx. Most often, your order will ship next business day but may take up to 3 days during a normal season. During the holiday season - Black Friday through December 20th, your item may take a few more days to ship than our standard time. Please keep this in mind when ordering for the holidays and choose a faster shipping option.

Please note delivery estimates are from time of shipping not time of order.

If an item is a pre-sale item, it will be noted in the listing and is available for purchase before it hits our store. Pre-sale items will ship as soon as they become available.

Touch of Soi is not responsible for items lost in the mail.

If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors. If you are concerned about package theft in your area, please request that your order be sent with signature required to ensure it is received or have it delivered to a secure location. If an order tracks as delivered but is not received and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered. If there is a delivery issue with your order please contact the shipping company immediately for assistance.